At Novocan we are migrating communication with all partners and customers to Slack. Slack is a messenger system that will allow us to better communicate with our customers.
Every customer will have access to a chat room with team members that can address their concerns immediately. We kindly ask that all questions and concerns be sent through slack in order for us to follow-up and follow through appropriately.
Our company is experiencing tremendous growth and we want to be sure that our customers continue to receive excellent service and support throughout this period. Our current system of calling or emailing your sales reps with questions and concerns is no longer effective and we’re experiencing a delay in response to your questions and concerns.
Using Slack will allow you to speak directly to the person that can tackle your concerns.